Write, call or drop into the office.
We answer quotation enquiries within 48 hours on working days. We attend breakdowns without delay, unless a service contract specifies a particular response time.
Enquiry form
Describe your project.
The more detail you give, the more concrete the answer you get. We do not send unsupported price ranges — if something cannot be quoted remotely we say so plainly and propose a site visit.
Location
How to find us
The office is in Dąbrowa Górnicza, in the Gołonóg district, on 11 Listopada street. Please call before visiting — much of the team spends the day on sites and in plant rooms.
What will speed up our answer
Quoting an installation is not reading off a price list — the same air conditioning in a pre-war tenement and in a house from 2022 are two different jobs and two different figures. If you give us a few things straight away, the first reply is concrete instead of a series of questions back and forth.
Air conditioning, ventilation, heating
- Floor area and ceiling height — height changes the result more than most people assume.
- A floor plan — a photo of the drawing or a freehand sketch with dimensions is enough.
- Stage of the project — shell, plastering stage, or a finished and occupied interior.
- Photographs of the façade and of the space for the outdoor unit, or of the plant room if the enquiry concerns heating.
- Formal constraints — owners' association, conservation officer, lease provisions.
Industrial burners and service
- A photo of the rating plate of the burner and boiler — the fastest way to identify the equipment.
- Capacity and fuel type — natural gas, biogas, heating oil, waste oil, dual-fuel.
- Type of process — hot-water boiler, grain dryer, process furnace, process installation.
- Symptom and history — whether the burner fails to start, drops out under load, smokes, or fuel use is rising.
- Acceptable downtime window — with continuous production we plan the work differently.
When we respond
| Type of enquiry | Response | Notes |
|---|---|---|
| Quotation enquiry | within 48 hours | on working days, counted from receipt of the enquiry |
| Inspection or maintenance | date agreed | planned in a window that suits how the building is used |
| System breakdown | without delay | unless a service contract specifies a particular response time |
| Breakdown at a contract client | as per contract | terms and priority are agreed individually in the contract |
We do not publish a fixed number of hours for breakdowns, because it would be dishonest — travelling to a plant room near Gliwice and to a grain dryer at the other end of Poland are two different situations. For clients who need a guaranteed response time we put it in a service contract, and that deadline then applies.
Registration details
Full details for contracts, invoices and counterparty verification:
Questions people ask before getting in touch
Is the quotation chargeable?
No. A quote based on the information you send, and a conversation about equipment selection, are free and involve no obligation to order.
Do you visit the building before quoting?
For simple jobs it is not necessary — dimensions and photographs are enough. For larger installations, plant-room upgrades and burners a site visit is standard, because without it a quote would be guesswork.
Do you serve clients outside Silesia?
Heating, ventilation and air-conditioning installations are carried out primarily in Silesia. EcoStar industrial burners we supply and service throughout Poland.
Do you service equipment you did not install?
Yes. We take over systems and burners installed by other companies — after a baseline inspection that establishes the starting condition and the scope of work needed.
Do you issue invoices for companies?
Yes, we are a limited liability company and a registered VAT payer. All invoicing details are in the registration section above.
Let us start with a conversation about your building.
Tell us what you want to achieve — we will say what makes technical sense and what it realistically costs, before you commit to anything.